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ImgBurn freezes when blank dvd's inserted

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ImgBurn 2.5.7.0 freezes when I insert blank dvd's into an HL-DT-ST DVD-RW GH70N.

 

It does not happen when I insert blank cd's, only blank dvd's. I'm using Verbatim dvd's marked 'Inkjet Printable DVD-R 16x.

 

I would attach the logs of when it freezes but the machine (XP SP3) becomes totally unresponsive and I cannot save the logs.

 

Would a firmware update help and, if so, which do you think I should use?

 

I tried using the option under 'Tools' that says 'Check for Firmware Update'.

 

That returns 581 results.

 

I understand that this is of limited use but I am attaching the logs that were generated before ImgBurn freezed up.

 

Any suggestions?

 

THANK YOU VERY MUCH for taking the time to read this.

ImgBurn.log

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Lightning fast response, Lightning!

 

This is very, very odd.

 

I made my previous post after trying to get the blank dvd accepted 5 or 6 times and having to re-boot the machine each time, as the program and machine hung.

 

I tried it once more so that I could copy down what was in the status bar but IT WORKED THIS TIME!

 

There were some errors in the log so I've attached it.

ImgBurn2.log

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When it happens again, just remember to make a note of exactly what's displayed in the status bar when your drive/machine gets stuck processing the I/O commands.

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The last message displayed before the program froze up was 'Getting Disc Recording Management Area Information'.

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So this is still happening intermittently.

 

It seems to not happen if I go into debug-mode (F8).

 

Any suggestions on how I can debug this from the time I get stuck at 'Getting Disc Recording Management Area Information'?

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Not really, no.

 

Debug mode doesn't change program flow, it just makes it write out the I/O commands being sent to the drive in the Log window.

 

I can't tell you why your drive/machine is getting stuck trying to process that command, it just is.

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