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Hello. First of all, I just want to say thank you to the people who wrote the guides as they are very informative and thorough and really explains clearly to a newbie like me. My question is this: When burning video in VIDEO_TS format to DVD (double layer), I see that there are 2 ways to do it. 1.) VIDEO_TS folder -> DVD9 (burn directly to disc) 2.) VIDEO_TS folder -> image -> DVD9 (first create image, then burn image to disc) I'm extremely OCD so I'm wondering, what exactly is the difference? Is one way preferred over another? I'm sorry if this is stupid question.

Hi, Don't know if this has been asked, couldn't find on the forums. I burn my videos (AVI files) to a DVD disk, as I can get many on the disk. My issue is that when I insert the disk in my player, it automatically starts with the first, and I have to stop it in order to see the list of files. Is there a way to create a menu like DVD's have, where I can get the list of videos (or at least the files), and click on the one I want to see? Otherwise, no probs at all.... Thanks.

Is it possible to create a true audio CD image file from mp3's? When I try to do this, I think it detects mp3 files and creates an mp3 CD image. What I want is a true audio CD image. Do I have to convert the mp3's to wav's to do this or is there a way to do it from mp3s?

Greeting I have this IP Man 2 bluray movie which i download from the net and it does not come with certificate folder. I try to use imgburn to make into an ISO File but during the process of creating, i realised that Imgburn does not automatically create a Certificate folder May i know what could be wronged with Imgburn and how should i go creating a certificate folder for this movie Thanks

Hi I have a HD MKV file which I want to burn onto BD disc for playing in a bluray player. Does the feature to create image file automatically do all the required conversions and create all the required folders (CERTIFICATE etc) or do I need to manually create additional folders before I use the Create Image file feature. Thanks

Like stated in the title, is there a command line switch for opening directly to the create cue file tool? I've combed through all of the published switches and have found nothing there that does this. If it doesn't exist, consider this a vote for it.

This is my first post here so hi everyone. I would very much like to see a tutorial,of 'How to Create a Windows 7 Installation Disc(bootable) using ImgBurn. There is a 2009 tutorial for W.Vista/ 7 however that didn't do it for me. Certain things were unclear,so one for W.7 today would be great and very useful. Thank you for a great software.

Hey, I'm new to this forum, so if I violate any rules or if you need more information please notify me. I am trying to write a Win 7 Enterprise image to a Maxell DVD+R disk and I cant figure out why it won't work. I've read the guide about how to write a windows 7 disk on the forums, but i believe that only applies if you don't already have a .iso. I've also written this image to a different DVD on a different computer earlier, however I don't have access to that computer or DVD. I've included the imgburn log with all the information. If you want me to give you more information or run tests, I will. Thank you, Demian

Sir, While using imgburn to integrate service pack, the integrate command does not work. It says that the exe is not a valid win command and when you closes it gives access denied message in the command prompt.

Hi! I do a lot of photoshows using ProShow Producer, as an output I usually create DVDs (sometimes videofiles - .mp4). Lately I´ve experienced problems when trying to create imagefiles from those DVDs, e.g. on of the shows the procedure totally failed, i.e. no image at all was created. Today I tried another show and it also showed alarming signs but finally made it in the end (log enclosed). What might be the factors involved to cause those problems? I would appreciate any hint how to avoid them in the future.

I have an ISO and I am trying to create a bootable CDE or DVD form the ISO file as input with IMGBURN. I created the ISO from a Bootable CD-RW. I must be doing something wrong. Can someone help point me in the right direction or what I am doing wrong?

My Windows 10-based 64-bit system has a built-in TSSTcorp SH-S203P DVD read/write SCSI unit plus a USB connected standalone Freecom 20J6 DVD read/write unit (plus various disks, etc). It is several months since I last used either unit but both had been working fine; I used them to create Windows repair disks, iso copies, file backups, etc using Imgburn 2.5.8.0. However I now find that I can no longer read 'product' DVDs that have third party software on them (eg Aerosoft, Microsoft, etc) even though in the past I could. But both devices can still read any CD or any 'non Product' DVD that I have created for storing files, etc. In order to be sure that the 'product' DVDs were not at fault, I do have a 64-bit Windows 10 laptop and it reads the disks with no problems.The only obvious difference would appear to be that the version of driver 'cdrom.sys' on the laptop is 10.0.18362.1 whilst it is 10.0.19041.1 but both with the same date of 21/6/2006. I believe that it is a system rather than hardware problem. I have not made any changes to Windows settings (that I am aware of) that would obviously affect the functioning of both drives. What finally 'did it' for me was that just for the hell of it I thought I would use Imgburn to try to read a 'product' DVD - it worked perfectly and Imgburn 'sees' the DVD just as it should. But unfortunately Windows itself still cannot!! I would have assumed that Imgburn would use the 'standard' Windows drivers and so I expected that it also would be unable to read the 'product' DVDs. But clearly not. I would really appreciate any ideas as to where I might look in Windows to try to resolve this because just now I am completely stumped and I really do need to be able to read the 'product' DVDs. Thank you.

I Have read thought some guides but every time I try to create a dvd from the .iso file I have I just end up creating a disc with a copy of my .iso file on it. My .iso file has 3 folders called AUDIO_TS VIDEO_TS and CONTENTS. The video file has a few file formats in there like .vob .ifo .bup the contents folder has some .pdf files and the Audio one is empty. Am I missing something or is the idea that I should be able to turn this to into a working dvd that kind of plays and has a file system pointing to all the different video files. Can anyone advice me on what setting I need to use. Many thanks Ian

If you're trying to create a bootable USB, as I said, ImgBurn won't do that.

I am guessing you're wanting to use ImgBurn to create a bootable ISO from or to a USB flash drive? If so, you can't do that with ImgBurn. ImgBurn only reads/writes to optical discs for images.

Well after several hours trying to get 'cdfs' to start plus trying to find something(!) in Windows to repair and make the drives behave, I have more or less given up at least for now. In typical Windows behaviour, when I try to create a Service using 'cdfs.sys' it tells me that it already exists. If I try to start it it tells me that the Service doesn't exist. I have found a way to get UFD format ISO files onto the main PC using the laptop so at least XPlane is ok now. Will probably resume trying the beat Windows into submission in a little while. But thanks for your help and suggestions. PS Imgburn log does show that it Initialises SPTI and finds all the drives.

Hi, can somebody out there please help, new to this, can not get started, not doing anything to fancy, just trying to burn a converted avi file with subtitles,i am just about burn, but recieve an error message- unable to create or replace file, filename, directory name, or volume label syntex is incorrect.Dont understand,help please? ImgBurn.log2.log

I had ImgBurn on my XP desk top back in 2010. I used it to burn files on to a double density CD that were important family files such as photo/video ( s ). Here we are in 2020 and the XP computer I used has had hard drive disk problems causing the loss of the very files that were burned on the dd CD as mentioned above. We now have a very nice all in one windows 10 system and would like to recover the files burned by ImgBurn on the dd CD. The old XP computer still operates and still has the CD disk originally used to create the dd CD, but ImgBurn no longer exists on it and the old computer is currently not connected to the internet. The other issue is that our new Windows 10 computer does not have a CD drive, although a USB CD drive could be connected to it if need be. What would be your suggestion in this case? If I put the current version of ImgBurn on my new Windows 10 system, which is connected to the internet and purchase a USB CD drive, would ImgBurn be able to detect and read the dd CD created in 2010, thereby giving me access to my lost files? The other option I see is to reconnect the old XP system to the internet, reinstall ImgBurn, and then use the CD drive on the XP system to read the dd CD disk it created in 2010. I apologize for this lengthy post, but any help you can provide would be greatly appreciated by our family. Thanks for your patience, GeorgeN

I can't see Microsoft dropping support for ISO9660. It would pretty much kill backwards compatibility. Plus, older install discs may be ISO9660 and not UDF. I decided to create an ISO9660 image and burn it to a test DVD+RW to see if my Windows 10 2004 build can read it. I burned it and was able to load a .LOG file and read it fine from the ISO9660 disc I created from an image I wrote in ImgBurn. So, it's not that Microsoft removed ISO9660 backwards compatibility in Windows 10 2004.

Thanks for the responses. I was hoping to find out in detail how Imgburn is able to read the DVD and its contents whilst Windows 10 doesn't in the hope that I can find a way to make Windows 10 also read the DVD. Even using Imgburn to create an ISO file of the DVD its contents still cannot be seen or file mounted from Windows Explorer. I am guessing that Imgburn must use different drivers. I have checked and found that the main PC where the DVD contents cannot be read is 64 bit Windows 10 version 2004 from 26/6/20 ie more or less upto date. The laptop we have is on 64 bit Windows 10 version 1909 from 5/8/19 (so a year out of date!) but it can read the DVD contents, mount the ISO version of it, etc as it should. And after more investigation I believe that I might have identified that the root cause is that those DVDs that cannot be read on the main PC are in ISO9660 format and not in the more modern UDF which can be read. So it looks like MS stopped supporting the ISO9660 format in the last year which fits with having read that MS is tending to no longer support optical drives because they are old hat apparently! Anyway short of being able to get the latest versions of Windows 10 to 'see' the ISO9660 DVDs with different drivers and/or settings, I am hoping to be able to find some software that will be able to create an ISO file in UDF format from the ISO9660 DVD ie a sort of file conversion. I hope that the ISO can be mounted, etc.

When I try this (using read mode), I get the message shown below. I'm trying to copy a DVD that has 2 videos on it, so read mode does not work. When I try using Build mode, I don't have enough information -- I don't know how to use Build mode to create an iso. I've tried to figure it out, but I'm not smart enough. All I get is a bunch of files, not an iso file. I need to know how to create the iso file in Build mode. (I think.)

if you're just trying to make a direct copy, just use read mode to create an iso on your hard disk, then when it's finished copying, choose write mode and write the iso you made try this

I am trying to create an image of a PS2 game however when I reach 99% it says "no seek complete" or "track following error". I am brand new to this so any help is much appreciated. log no seek complete I 12:27:37 ImgBurn Version 2.5.8.0 started! I 12:27:37 Microsoft Windows 8 Core x64 Edition (6.2, Build 9200) I 12:27:37 Total Physical Memory: 3,631,368 KiB - Available: 1,144,436 KiB I 12:27:37 Initialising SPTI... I 12:27:37 Searching for SCSI / ATAPI devices... I 12:27:38 -> Drive 1 - Info: hp DVD RAM UJ8C2 1.00 (E:) (SATA) I 12:27:38 Found 1 DVD±RW/RAM! I 12:28:44 Operation Started! I 12:28:44 Source Device: [0:0:0] hp DVD RAM UJ8C2 1.00 (E:) (SATA) I 12:28:44 Source Media Type: DVD-ROM (Book Type: DVD-ROM) I 12:28:44 Source Media Supported Read Speeds: 2.5x, 4x, 8x I 12:28:44 Source Media Sectors: 2,294,320 (Track Path: PTP) I 12:28:44 Source Media Size: 4,698,767,360 bytes I 12:28:44 Source Media Volume Set Identifier: <>:7=113SCEI I 12:28:45 Source Media Application Identifier: PLAYSTATION I 12:28:45 Source Media Implementation Identifier: DVD-ROM GENERATOR I 12:28:45 Source Media File System(s): ISO9660, UDF (1.02) I 12:28:45 Read Speed (Data/Audio): MAX / 8x I 12:28:45 Destination File: F:\Image.iso I 12:28:45 Destination Free Space: 4,899,130,540,032 Bytes (4,784,307,168.00 KiB) (4,672,174.97 MiB) (4,562.67 GiB) I 12:28:45 Destination File System: NTFS I 12:28:45 File Splitting: Auto I 12:28:46 Read Speed - Effective: 3.3x - 8x I 12:28:53 Reading Session 1 of 1... (1 Track, LBA: 0 - 2294319) I 12:28:53 Reading Track 1 of 1... (MODE1/2048, LBA: 0 - 2294319) W 12:38:47 Failed to Read Sectors 2275712 - 2275743 - Reason: No Seek Complete W 12:38:55 Failed to Read Sector 2275712 - Reason: No Seek Complete W 12:38:55 Sector 2275712 maps to File: \movie\title_lp.sfd W 12:38:55 Retrying (1 of 20)... W 12:39:02 Retry Failed - Reason: No Seek Complete W 12:39:02 Retrying (2 of 20)... W 12:39:09 Retry Failed - Reason: No Seek Complete W 12:39:09 Retrying (3 of 20)... W 12:39:16 Retry Failed - Reason: No Seek Complete W 12:39:16 Retrying (4 of 20)... W 12:39:23 Retry Failed - Reason: No Seek Complete W 12:39:23 Retrying (5 of 20)... W 12:39:30 Retry Failed - Reason: No Seek Complete W 12:39:31 Retrying (6 of 20)... W 12:39:37 Retry Failed - Reason: No Seek Complete W 12:39:38 Retrying (7 of 20)... W 12:39:45 Retry Failed - Reason: No Seek Complete W 12:39:45 Retrying (8 of 20)... W 12:39:52 Retry Failed - Reason: No Seek Complete W 12:39:52 Retrying (9 of 20)... W 12:39:59 Retry Failed - Reason: No Seek Complete W 12:39:59 Retrying (10 of 20)... W 12:40:06 Retry Failed - Reason: No Seek Complete W 12:40:06 Retrying (11 of 20)... W 12:40:13 Retry Failed - Reason: No Seek Complete W 12:40:14 Retrying (12 of 20)... W 12:40:20 Retry Failed - Reason: No Seek Complete W 12:40:21 Retrying (13 of 20)... W 12:40:27 Retry Failed - Reason: No Seek Complete W 12:40:28 Retrying (14 of 20)... W 12:40:35 Retry Failed - Reason: No Seek Complete W 12:40:35 Retrying (15 of 20)... W 12:40:42 Retry Failed - Reason: No Seek Complete W 12:40:42 Retrying (16 of 20)... W 12:40:49 Retry Failed - Reason: No Seek Complete W 12:40:49 Retrying (17 of 20)... W 12:40:56 Retry Failed - Reason: No Seek Complete W 12:40:56 Retrying (18 of 20)... W 12:41:03 Retry Failed - Reason: No Seek Complete W 12:41:03 Retrying (19 of 20)... W 12:41:10 Retry Failed - Reason: No Seek Complete W 12:41:11 Retrying (20 of 20)... W 12:41:17 Retry Failed - Reason: No Seek Complete W 12:41:30 Retrying (21)... W 12:41:37 Retry Failed - Reason: No Seek Complete W 12:43:29 Failed to Read Sector 2275712 - Reason: No Seek Complete W 12:43:29 Sector 2275712 maps to File: \movie\title_lp.sfd W 12:43:38 Failed to Read Sector 2275713 - Reason: No Seek Complete W 12:43:38 Sector 2275713 maps to File: \movie\title_lp.sfd W 12:43:38 Retrying (1 of 20)... W 12:43:41 Retry Failed - Reason: Track Following Error W 12:43:41 Retrying (2 of 20)... W 12:43:44 Retry Failed - Reason: Unrecovered Read Error W 12:43:44 Retrying (3 of 20)... W 12:43:47 Retry Failed - Reason: Track Following Error W 12:43:48 Retrying (4 of 20)... W 12:43:51 Retry Failed - Reason: Unrecovered Read Error W 12:43:51 Retrying (5 of 20)... W 12:43:54 Retry Failed - Reason: Unrecovered Read Error W 12:43:54 Retrying (6 of 20)... W 12:43:57 Retry Failed - Reason: Unrecovered Read Error W 12:43:57 Retrying (7 of 20)... W 12:44:00 Retry Failed - Reason: Unrecovered Read Error W 12:44:01 Retrying (8 of 20)... I 12:44:02 Abort Request Acknowledged W 12:44:03 Retry Failed - Reason: Unrecovered Read Error E 12:44:04 Failed to Read Sector 2275713 - Reason: No Seek Complete E 12:44:04 Sector 2275713 maps to File: \movie\title_lp.sfd E 12:44:08 Failed to Read Sectors! I 12:44:09 Exporting Graph Data... I 12:44:09 Graph Data File: C:\Users\O\AppData\Roaming\ImgBurn\Graph Data Files\hp_DVD_RAM_UJ8C2_1.00_SATURDAY-SEPTEMBER-5-2020_12-28_PM_N-A.ibg I 12:44:09 Export Successfully Completed! E 12:44:09 Operation Aborted! - Duration: 00:15:23 E 12:44:09 Average Read Rate: 4,931 KiB/s (3.6x) - Maximum Read Rate: 11,072 KiB/s (8.2x) log for track following error I 12:46:36 Operation Started! I 12:46:36 Source Device: [0:0:0] hp DVD RAM UJ8C2 1.00 (E:) (SATA) I 12:46:36 Source Media Type: DVD-ROM (Book Type: DVD-ROM) I 12:46:36 Source Media Supported Read Speeds: 2.5x, 4x, 8x I 12:46:36 Source Media Sectors: 2,294,320 (Track Path: PTP) I 12:46:36 Source Media Size: 4,698,767,360 bytes I 12:46:36 Source Media Volume Set Identifier: <>:7=113SCEI I 12:46:36 Source Media Application Identifier: PLAYSTATION I 12:46:36 Source Media Implementation Identifier: DVD-ROM GENERATOR I 12:46:36 Source Media File System(s): ISO9660, UDF (1.02) I 12:46:36 Read Speed (Data/Audio): MAX / 8x I 12:46:36 Destination File: F:\Image.iso I 12:46:36 Destination Free Space: 4,899,130,540,032 Bytes (4,784,307,168.00 KiB) (4,672,174.97 MiB) (4,562.67 GiB) I 12:46:36 Destination File System: NTFS I 12:46:36 File Splitting: Auto I 12:46:37 Read Speed - Effective: 3.3x - 8x I 12:46:40 Reading Session 1 of 1... (1 Track, LBA: 0 - 2294319) I 12:46:40 Reading Track 1 of 1... (MODE1/2048, LBA: 0 - 2294319) I 12:47:26 Abort Request Acknowledged E 12:47:26 Failed to Read Sectors! I 12:47:27 Exporting Graph Data... I 12:47:27 Graph Data File: C:\Users\O\AppData\Roaming\ImgBurn\Graph Data Files\hp_DVD_RAM_UJ8C2_1.00_SATURDAY-SEPTEMBER-5-2020_12-46_PM_N-A.ibg I 12:47:27 Export Successfully Completed! E 12:47:28 Operation Aborted! - Duration: 00:00:50 E 12:47:28 Average Read Rate: 1,324 KiB/s (1.0x) - Maximum Read Rate: 1,491 KiB/s (1.1x) I 12:48:08 Operation Started! I 12:48:08 Source Device: [0:0:0] hp DVD RAM UJ8C2 1.00 (E:) (SATA) I 12:48:08 Source Media Type: DVD-ROM (Book Type: DVD-ROM) I 12:48:08 Source Media Supported Read Speeds: 2.5x, 4x, 8x I 12:48:08 Source Media Sectors: 2,294,320 (Track Path: PTP) I 12:48:08 Source Media Size: 4,698,767,360 bytes I 12:48:08 Source Media Volume Set Identifier: <>:7=113SCEI I 12:48:08 Source Media Application Identifier: PLAYSTATION I 12:48:08 Source Media Implementation Identifier: DVD-ROM GENERATOR I 12:48:08 Source Media File System(s): ISO9660, UDF (1.02) I 12:48:08 Read Speed (Data/Audio): MAX / 8x I 12:48:08 Destination File: F:\Image.iso I 12:48:08 Destination Free Space: 4,899,130,540,032 Bytes (4,784,307,168.00 KiB) (4,672,174.97 MiB) (4,562.67 GiB) I 12:48:08 Destination File System: NTFS I 12:48:08 File Splitting: Auto I 12:48:09 Read Speed - Effective: 3.3x - 8x I 12:48:11 Reading Session 1 of 1... (1 Track, LBA: 0 - 2294319) I 12:48:11 Reading Track 1 of 1... (MODE1/2048, LBA: 0 - 2294319) W 12:58:06 Failed to Read Sectors 2275232 - 2275263 - Reason: No Seek Complete W 12:58:10 Failed to Read Sector 2275232 - Reason: Track Following Error W 12:58:10 Sector 2275232 maps to File: \movie\title_lp.sfd W 12:58:10 Retrying (1 of 20)... W 12:58:13 Retry Failed - Reason: Track Following Error W 12:58:13 Retrying (2 of 20)... W 12:58:16 Retry Failed - Reason: Track Following Error W 12:58:16 Retrying (3 of 20)... W 12:58:19 Retry Failed - Reason: Track Following Error W 12:58:20 Retrying (4 of 20)... W 12:58:23 Retry Failed - Reason: Track Following Error W 12:58:23 Retrying (5 of 20)... W 12:58:26 Retry Failed - Reason: Track Following Error W 12:58:26 Retrying (6 of 20)... W 12:58:29 Retry Failed - Reason: Track Following Error W 12:58:29 Retrying (7 of 20)... W 12:58:32 Retry Failed - Reason: Track Following Error W 12:58:32 Retrying (8 of 20)... W 12:58:35 Retry Failed - Reason: Track Following Error W 12:58:36 Retrying (9 of 20)... W 12:58:39 Retry Failed - Reason: Track Following Error W 12:58:39 Retrying (10 of 20)... W 12:58:42 Retry Failed - Reason: Track Following Error W 12:58:42 Retrying (11 of 20)... W 12:58:45 Retry Failed - Reason: Track Following Error W 12:58:45 Retrying (12 of 20)... W 12:58:48 Retry Failed - Reason: Track Following Error W 12:58:48 Retrying (13 of 20)... W 12:58:51 Retry Failed - Reason: Track Following Error W 12:58:52 Retrying (14 of 20)... W 12:58:54 Retry Failed - Reason: Track Following Error W 12:58:55 Retrying (15 of 20)... W 12:58:58 Retry Failed - Reason: Track Following Error W 12:58:58 Retrying (16 of 20)... W 12:59:01 Retry Failed - Reason: Track Following Error W 12:59:01 Retrying (17 of 20)... W 12:59:04 Retry Failed - Reason: Track Following Error W 12:59:04 Retrying (18 of 20)... W 12:59:07 Retry Failed - Reason: Track Following Error W 12:59:07 Retrying (19 of 20)... W 12:59:10 Retry Failed - Reason: Track Following Error W 12:59:10 Retrying (20 of 20)... W 12:59:13 Retry Failed - Reason: Track Following Error W 13:00:17 Retrying (21)... W 13:00:20 Retry Failed - Reason: Track Following Error W 13:00:22 Retrying (22)... W 13:00:25 Retry Failed - Reason: Track Following Error W 13:00:27 Retrying (23)... W 13:00:30 Retry Failed - Reason: Track Following Error W 13:00:32 Failed to Read Sector 2275232 - Reason: Track Following Error W 13:00:32 Sector 2275232 maps to File: \movie\title_lp.sfd W 13:00:35 Failed to Read Sector 2275233 - Reason: Track Following Error W 13:00:35 Sector 2275233 maps to File: \movie\title_lp.sfd W 13:00:35 Retrying (1 of 20)... W 13:00:38 Retry Failed - Reason: Track Following Error W 13:00:39 Retrying (2 of 20)... W 13:00:42 Retry Failed - Reason: Track Following Error W 13:00:42 Retrying (3 of 20)... W 13:00:45 Retry Failed - Reason: Track Following Error W 13:00:45 Retrying (4 of 20)... W 13:00:48 Retry Failed - Reason: Track Following Error W 13:00:48 Retrying (5 of 20)... I 13:00:49 Abort Request Acknowledged W 13:00:51 Retry Failed - Reason: Track Following Error E 13:00:51 Failed to Read Sector 2275233 - Reason: Track Following Error E 13:00:51 Sector 2275233 maps to File: \movie\title_lp.sfd E 13:00:54 Failed to Read Sectors! I 13:00:55 Exporting Graph Data... I 13:00:55 Graph Data File: C:\Users\O\AppData\Roaming\ImgBurn\Graph Data Files\hp_DVD_RAM_UJ8C2_1.00_SATURDAY-SEPTEMBER-5-2020_12-48_PM_N-A.ibg I 13:00:55 Export Successfully Completed! E 13:00:55 Operation Aborted! - Duration: 00:12:46 E 13:00:55 Average Read Rate: 5,940 KiB/s (4.4x) - Maximum Read Rate: 11,526 KiB/s (8.5x)

As far as I know, Handbrake doesn't create Blu-Ray Video compliant discs. It creates containers, which is most likely why your Blu-Ray doesn't play. It doesn't have a BDMV and CERTIFICATE folder in its root. Just a container file. Check in File Explorer and see if you just have a single file in the root directory of your BD disc or if you have the BDMV and CERTIFICATE folders there.

Ok, so I discovered that I needed to create an ISO file prior to burning. So, I did that using Handbrake. Everything went well in the burning process with Imgageburn. My finished disc was verified by Imageburn. However, I tried playing that Blu-ray disc in two different Blu-ray players and it wouldn't play. HELP!!!