write button greyed out - SENSE errors in log

[nedkamar]

Need to write an image to a DVD +R DL, but write button is greyed out. Works fine with a DVD-RW disk. DVD burner specs support DVD +R DL disks.

Here is the screen info and portion of the log file showing the SENSE error. Is it a disk problem or the DVD burner? Thank you

 

TSSTcorp CD/DVDW TS-L532U GA03 (USB)

Current Profile: DVD+R DL

 

Disc Information:

Status: Complete

Erasable: No

Sessions: 1

Supported Write Speeds: 2.4x, 4x, 6x, 8x

 

DVD

[Cynthia]

Hi and welcome to the forum, nedkamar!

 

Status: Complete

Your burner thinks the disc has already been used. It should state this if the disc is empty.

 

Status: Empty

[nedkamar]

Thank you for your quick response. These are new discs, so who is at fault, the discs or the dvd burner (firmware?) I checked the

firmwarehq.com website and there is no firmware for this burner. Thanks

[mmalves]

Your drive doesn't seem to support those blanks. Try with Verbatim 2.4x blanks and it should work. If it still doesn't work, try a lens cleaning disc on that drive or you should be looking for a new (external) burner.