CRC Error (ULTRA-DMA/32)

[carpman]

Hi all,

 

First post. Here's the error message/log you're probably all too familiar with:

 

ERROR: Logical Unit Communication CRC Error (ULTRA-DMA/32)

 

System:

Win XP, SP2

DVD Drive: Samsung SATA SH-S203B SB04

 

 

I've followed the FAQ, and uninstalled the relevant controller (though checking the tab there was nothing about PIO, it was set to Serial ATA Generation 1-1.5G and "let BIOS select transfer mode" was ticked. I've also tried this unticked, but same result.

 

I've had this before and with similar messing around with this and that it went away, but this time I can't get Imgburn to get over this error. I've also tried reinstalling Imgburn and that didn't work either.

 

I looked in the BIOS but couldn't find anything with DMA option as per the FAQ.

Furthermore, would reinstalling the drive's firmware do anything?

 

Any help much appreciated. I'm out of ideas.

 

C.

 

 

LOG:

I 03:44:57 ImgBurn Version 2.4.4.0 started!

I 03:44:57 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 03:44:57 Total Physical Memory: 1,048,040 KB - Available: 519,136 KB

I 03:44:57 Initialising SPTI...

I 03:44:57 Searching for SCSI / ATAPI devices...

I 03:44:57 Found 1 CD-RW and 1 DVD±RW/RAM!

I 03:45:06 Operation Started!

I 03:45:06 Source File: D:\DVD\movies.iso

I 03:45:06 Source File Sectors: 2,184,992 (MODE1/2048)

I 03:45:06 Source File Size: 4,474,863,616 bytes

I 03:45:06 Source File Volume Identifier: movies_dvd_rips

I 03:45:06 Source File Volume Set Identifier: 3B542A9700215719

I 03:45:06 Source File Application Identifier: IMGBURN V2.4.2.0 - THE ULTIMATE IMAGE BURNER!

I 03:45:06 Source File Implementation Identifier: ImgBurn

I 03:45:06 Source File File System(s): ISO9660, UDF (1.02)

I 03:45:06 Destination Device: [1:0:0] TSSTcorp CDDVDW SH-S203B SB04 (F:) (ATA)

I 03:45:06 Destination Media Type: DVD-R (Disc ID: MBI 01RG40) (Speeds: 4x, 6x, 8x, 12x, 16x)

I 03:45:06 Destination Media Sectors: 2,298,496

I 03:45:06 Write Mode: DVD

I 03:45:06 Write Type: DAO

I 03:45:06 Write Speed: MAX

I 03:45:06 Link Size: Auto

I 03:45:06 Lock Volume: Yes

I 03:45:06 Test Mode: Yes

I 03:45:06 OPC: No

I 03:45:06 BURN-Proof: Enabled

I 03:45:06 Filling Buffer... (40 MB)

I 03:45:07 Writing LeadIn...

W 03:45:09 Failed to Write Sectors 32 - 63 - Reason: Logical Unit Communication CRC Error (ULTRA-DMA/32)

W 03:45:09 Retrying (1 of 20)...

[mmalves]

I 03:44:57 ImgBurn Version 2.4.4.0 started!

I 03:44:57 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

Update ImgBurn. Also update your Windows XP to service pack 3. Look for the latest drivers for your motherboard's chipset and/or SATA controller (use SIW to find out brand/model).

 

If you tell us your motherboard's brand and model we can look in the manual for possible changes in the BIOS configuration.

[carpman]

Thanks for the info, SIW seems pretty useful.

I've updated to latest version of ImgBurn, but before going further, everything I've had running has been fine for a long time, so there's nothing wrong with the system, clearly something has occured which has changed some setting.

 

Furthermore I can ghost (Norton Ghost) back my system, which I have done and yet this setting seems to over-ride a complete image restore. Does that suggest that the setting is in the BIOS?

 

Here's what SIW says:

 

Motherboard:

 

Manufacturer Winfast

Model NF-CK804

Serial Number WYKL60702340

North Bridge NVIDIA nForce4 Revision A3

South Bridge NVIDIA nForce4 MCP Revision A3

 

CPU AMD Athlon 64 Processor 3500+

 

BIOS:

 

Property Value

BIOS Vendor Phoenix Technologies, LTD

BIOS Version 6.00 PG

Firmware Version 101.110

BIOS Date 08/11/2005

BIOS Size 512 KB

BIOS Starting Segment E000h

DMI Version 2.2

Characteristics - supports ISA

- supports PCI

- supports Plug-and-Play

- supports APM

- upgradeable (Flash) BIOS

- allows BIOS shadowing

- supports booting from CD-ROM

- supports selectable boot

- BIOS ROM is socketed

- supports Enhanced Disk Drive specification

- supports INT 13 5.25-inch/360K floppy services

- supports INT 13 5.25-inch/1.2M floppy services

- supports INT 13 3.5-inch/720K floppy services

- supports INT 13 3.5-inch/2.88M floppy services

- supports INT 05 print-screen

- supports INT 09 and 8042 keyboard services

- supports INT 14 serial services

- supports INT 17 printer services

- supports INT 10 CGA/Mono video services

- supports ACPI

- supports legacy USB

- supports booting from LS-120

- supports booting from ATAPI ZIP drive

 

 

Hope that helps.

 

C.

[mmalves]

I couldn't find the manual for that motherboard

 

In the BIOS, is there an option like IDE Compatibility/SATA controller mode? One that can be set to IDE Enhanced or something like that?

 

Also install this driver for your chipset, preferably after installing service pack 3 for WinXP. It might be worth trying another SATA cable on the DVD burner, just to rule it out

[carpman]

Here are the options in the BIOS (I found nothing like "IDE Compatibility/SATA controller mode"):

 

Standard CMOS Features

BIOS Features

Advanced BIOS Features

Advanced Chipset Features

Integrated Peripherals [has something called DMA Assignment, but none of the options that you mentioned)

Power Management Setup

PnP / PCI Configurations

 

So out of those where do you think the appropriate options would be?

 

Thanks for your help.

 

C.

[mmalves]

I think the option should be in Advanced Chipset Features or Integrated Peripherals. It's usually called compatibility mode, SATA controller mode, SATA configuration, etc., and has the options IDE, SATA, AHCI or RAID. It should work in IDE/SATA mode (setting to AHCI or RAID will probably stop Windows XP from booting).

[carpman]

Thanks for all your help and patience so far.

 

I'd be grateful for your opinion on my logic for a moment.

 

• The problem occurs regardless of whether I ghost my entire system back.
  
• Thus whatever setting is causing it, it's not software/settings/drivers (including operating system) as all of that gets overwritten to what is essentially a clean system (which has always worked with this DVD Writer and ImgBurn) when applying my system wide ghost image.
  
• What does that leave, surely either the BIOS or hardware. I've tried another cable and also the DVD seems to be functioning fine, except for ImgBurn's error. Which is a DMA error. Everything else, hardware-wise is working perfectly.
  
• So it's got to be a setting in the BIOS.
  

Does that logic make sense to you?

 

Here's my BIOS settings:

 

Nothing in Advanced Chipset, here's a full list of options under integrated peripherals with setting in [square brackets]:

 

RAID CONFIG -- RAID ENABLE [DISABLED]

ONCHIP IDE CHANNEL0 [ENABLED]

ONCHIP IDE CHANNEL1 [ENABLED]

SERIAL ATA 1 [ENABLED]

SERIAL ATA 2 [ENABLED]

SiL3132 RAID MODE [sATA]

ONCHIP USB [V1.1 + V2.0]

AC97 AUDIO [DISABLED]

ONCHIP PCIE LAN [ENABLED]

ONBOARD PCIE BOOT ROM [DISABLED]

MAC LAN [AUTO]

MAC LAN BOOT ROM [DISABLED]

MAC MEDIA INTERFACE [PIN STRAP]

ONBOARD FDC CONTROLLER [ENABLED]

SERIAL PARALLEL PORTS CONFIG

---- various options under the headings:

ONBOARD SERIAL PORT1

ONBOARD SERIAL PORT2

ONBOARD PARELLEL PORT

 

The problem is that pretty much all these options are either ENABLE or DISABLE nothing else.

 

The only other thing that looked possible is this setting:

 

IDE DMA ACCESS [ENABLED]

 

Hope that helps.

 

Thanks again,

 

C.

Edited October 21, 2009 by carpman

[carpman]

PROBLEM SOLVED

 

If anyone else has this exact problem here's the simple steps to take.

 

- Switch off computer.

- Unplug the SATA cable from the motherboard.

- Boot up computer.

- Switch off computer.

- Plug the SATA cable back in to the motherboard.

- Boot up computer.

 

End.

 

For some reason that was the only way to reset whatever needed to be reset.

Thanks again to mmalves.

 

I'd be grateful if one of the experts here could explain what that simple process actually does and whether that can be done another way.

 

Great forum, and thanks for ImgBurn - a fine program.

 

C.

[LIGHTNING UK!]

Uninstalling the controllers would have replicated (and more) that process so far as the software is concerned - and you said you'd already done that in your first post. The only bit that's different is possibly bios detection and having physically reseated the cable - you might have just had a bad connection first time around... who knows.

[carpman]

Thanks for the info LIGHTNING UK!

 

Just a quick point, if there had been a problem with the SATA connection wouldn't I have had problems watching DVDs and also wouldn't this have led to issues with the DVD drive being recognised etc ...

 

I have a very strong suspicion that this is about the BIOS. Perhaps some BIOS do not reset via the FAQ method.

 

Just to finish with, I tried everything in the FAQ and everything that mmalves suggested, I guess if someone finds themselves in the same position then hopefully they'll find this post and avoid a very frustrating few days.

 

Keep up the excellent work on ImgBurn!

Thanks again,

 

C.

[LIGHTNING UK!]

Sometimes the DMA issues show up during read, sometimes they show up during write. It's all a bit random to be honest - at least it is from what I've seen posted here on the forum.

 

A connection can be flaky without totally failing.

 

The methods outlined in the FAQ only reset the Windows config, the BIOS is a totally separate issue and not something we deal with.

[carpman]

Well I totally understand you not wanting to get into the whole BIOS thing!

The only issue is that with NVIDIA drivers on WinXP "let BIOS select transfer mode" is the default option (at least it was for me).

 

Anyway, thanks for the info. Interesting, and if this happens again, all I have to do is find this thread.

 

C.

Edited October 23, 2009 by carpman