Sorry. Yet another "help it's not working" thread

Teknogrebo · December 9, 2009

Hi there. Another new member, the same old problems. I've been searching for weeks to help me with this problem, but haven't been able to resolve it myself. I've been using ImgBurn for years on my old PC, so when I bought my new laptop it was one of the first bits of software i installed. All was fine for a while, but then I started having problems burning thing. I updated the firmware on the TSSTCorp drive that came with the laptop, then when I just couldn't get a succesful burn (i had various problems such as successful burns not producing any data on disk, or burns not working in the laptop they were burnt on etc). Eventually I caved in and bought a Pioneer burner which arrived today. So, I slotted the new drive in, tried to burn a disk, and got a whole new problem. Having failed one burn, I tried a few things in test mode. This is all on verbatim media which has been realiable so far. Here'e the log:

I 22:03:59 ImgBurn Version 2.5.0.0 started!

I 22:04:00 Microsoft Windows 7 Home Premium Edition (6.1, Build 7600)

I 22:04:00 Total Physical Memory: 3,143,744 KB - Available: 2,220,700 KB

I 22:04:00 Initialising SPTI...

I 22:04:00 Searching for SCSI / ATAPI devices...

I 22:04:00 Found 1 DVD±RW/RAM!

I 22:05:03 Operation Started!

I 22:05:03 Building Image Tree...

I 22:05:05 Checking Directory Depth...

I 22:05:05 Calculating Totals...

I 22:05:05 Preparing Image...

I 22:05:06 Checking Path Length...

I 22:05:06 Contents: 9 Files, 2 Folders

I 22:05:06 Content Type: DVD Video

I 22:05:06 Data Type: MODE1/2048

I 22:05:06 File System(s): ISO9660, UDF (1.02)

I 22:05:06 Volume Label: Roary The Racing Car

I 22:05:06 IFO/BUP 32K Padding: Enabled

I 22:05:06 Region Code: 1, 2, 3, 4, 5, 6, 8

I 22:05:06 TV System: PAL

I 22:05:06 Size: 2,205,898,752 bytes

I 22:05:06 Sectors: 1,077,099

I 22:05:06 Image Size: 2,206,498,816 bytes

I 22:05:06 Image Sectors: 1,077,392

I 22:05:09 Operation Successfully Completed! - Duration: 00:00:06

I 22:05:09 Operation Started!

I 22:05:10 Source File: -==/\/[bUILD IMAGE]\/\==-

I 22:05:10 Source File Sectors: 1,077,392 (MODE1/2048)

I 22:05:10 Source File Size: 2,206,498,816 bytes

I 22:05:10 Source File Volume Identifier: Roary The Racing Car

I 22:05:10 Source File Application Identifier: IMGBURN V2.5.0.0 - THE ULTIMATE IMAGE BURNER!

I 22:05:10 Source File Implementation Identifier: ImgBurn

I 22:05:10 Source File File System(s): ISO9660, UDF (1.02)

I 22:05:10 Destination Device: [0:0:0] PIONEER DVD-RW DVR-K17 1.00 (D:) (ATA)

I 22:05:10 Destination Media Type: DVD-R (Disc ID: MCC 03RG20) (Speeds: 2x, 4x, 6x, 8x)

I 22:05:10 Destination Media Sectors: 2,297,888

I 22:05:10 Write Mode: DVD

I 22:05:10 Write Type: Incremental

I 22:05:10 Write Speed: 8x

I 22:05:10 Link Size: Auto

I 22:05:10 Lock Volume: Yes

I 22:05:10 Test Mode: Yes

I 22:05:10 OPC: No

I 22:05:10 BURN-Proof: Enabled

I 22:05:10 Advanced Settings - Optimal Writing Speed: No

I 22:05:10 Filling Buffer... (40 MB)

I 22:05:12 Writing LeadIn...

I 22:05:15 Writing Session 1 of 1... (1 Track, LBA: 0 - 1077391)

I 22:05:15 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 1077391)

W 22:11:45 Failed to Write Sectors 876832 - 876863 - Reason: Write Error

W 22:11:45 Retrying (1 of 20)...

W 22:11:50 Retry Failed - Reason: Invalid Address For Write

W 22:11:50 Retrying (2 of 20)...

W 22:11:50 Retry Failed - Reason: Invalid Address For Write

W 22:11:50 Retrying (3 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (4 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (5 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (6 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (7 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (8 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (9 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (10 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (11 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (12 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (13 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (14 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (15 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (16 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (17 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (18 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (19 of 20)...

W 22:11:51 Retry Failed - Reason: Invalid Address For Write

W 22:11:51 Retrying (20 of 20)...

W 22:11:52 Retry Failed - Reason: Invalid Address For Write

E 22:13:11 Failed to Write Sectors 876832 - 876863 - Reason: Write Error

E 22:13:11 Next Writable Address: 0

I 22:13:12 Synchronising Cache...

W 22:13:14 User opted to skip the 'Close Track/Session/Disc' functions.

I 22:13:14 Cycling Tray after Test Write...

E 22:13:15 Failed to Write Image!

I 22:13:15 Exporting Graph Data...

I 22:13:15 Graph Data File: C:\Users\Tom\AppData\Roaming\ImgBurn\Graph Data Files\PIONEER_DVD-RW_DVR-K17_1.00_09-DECEMBER-2009_22-05_MCC_03RG20_8x.ibg

I 22:13:15 Export Successfully Completed!

E 22:13:15 Operation Failed! - Duration: 00:08:05

I 22:13:15 Average Write Rate: 3,684 KB/s (2.7x) - Maximum Write Rate: 5,594 KB/s (4.0x)

I also put the Pioneer drive I had in my old desktop PC into a USB housing and have been completely unable to burn anything on that, but that's another problem for another time.

Here's hoping that someone can help me as I'm at my whits end.

Incidentally, the laptop is a Dell XPS 1730, which I believe I have all the update drivers on etc.

TIA.

**LIGHTNING UK!** · December 9, 2009

Change the Write Type back to DAO/SAO.

Try burning some different discs. Perhaps the Verbatim DVD+R ones instead?

Too late now, but you'd have been better off forgetting about the internal drive and just buying a decent external.

Teknogrebo · December 10, 2009

Change the Write Type back to DAO/SAO.

Try burning some different discs. Perhaps the Verbatim DVD+R ones instead?

Too late now, but you'd have been better off forgetting about the internal drive and just buying a decent external.

Well, I changed to DAO/SAO - Got out my best "only for special occassions" Taiyo Yuden disks and got exactly the same result. Got to 81% and got the same error. I'm going to try and keep calm here and just say that I have read loads of forums about these kinds of problems, and the first answer is nearly always try different media, and the second is usually try a different burner. In my desktop PC I was burning DVD's for years and could use whatever media I wanted. I only needed Taiyo Yuden for very specific cases so I really don't understand. For the first month or so everything was working fine with my original laptop burner with the verbatims so I really can't see why changing the media should make any difference. Sorry to be a newbie here and start sounding like a troll, but I just want to be able to burn dvd's on my shiny new laptop!

**mmalves** · December 10, 2009

Return the burner as defective and get an external, non-slim burner instead, because not being able to burn the best blanks on the market is a serious problem.

**LIGHTNING UK!** · December 10, 2009

If the drive won't burn Verbatims and it won't burn Taiyo Yudens then what's the point in keeping it?!

They are without a doubt the two best 'brands' of disc you can buy and a drive that can't burn them is effectively 'broken/faulty'.

EDIT: Damn too slow, I hesitated posting whilst looking for firmware updates

Teknogrebo · December 11, 2009

If the drive won't burn Verbatims and it won't burn Taiyo Yudens then what's the point in keeping it?!

They are without a doubt the two best 'brands' of disc you can buy and a drive that can't burn them is effectively 'broken/faulty'.

EDIT: Damn too slow, I hesitated posting whilst looking for firmware updates

I'm somewhat sad to hear that the consensus is to get (yet another) new burner. Why is it that when I first bought the laptop it worked absolutely fine, and now doesn't? Also, I have a non-slim pioneer drive that I had in my desktop machine that serviced me perfectly well for years, so well in fact that I bought a USB/Firewire housing for it to try and use it with my laptop. I have been completely unable to burn anything on that drive as well, although I am willing to admit that it could be that I bought a cheap(ish) housing for it, and that was a false economy. I am however, somewhat reticent to throw even more money at the problem. Is there really no other answer?

**mmalves** · December 11, 2009

If there was another option don't you think we would have said it already?

As for the Pioneer in the external enclosure, post the log of a burn with it and we'll tell you what can be done to make it work.

Teknogrebo · December 15, 2009

Well I guess so, but I'm still surprised. Nobody has really offered a suggestion as to why it suddenly stopped working!

Anyway, I've just moved house, so the external burner is still in box somewhere. I'll post results as soon as I can.

**LIGHTNING UK!** · December 15, 2009

Why does anything just stop working?! Because it just does and that's why you buy new things - it's good for the economy.

Teknogrebo · December 19, 2009

Hi there again.

I've finally found my external drive. Did a test burn of the same image and everything worked fine. Woohoo, I thought, I've lucked out at last. Did a real burn and:

I 17:58:07 ImgBurn Version 2.5.0.0 started!

I 17:58:07 Microsoft Windows 7 Home Premium Edition (6.1, Build 7600)

I 17:58:07 Total Physical Memory: 3,143,744 KB - Available: 1,682,864 KB

I 17:58:07 Initialising SPTI...

I 17:58:07 Searching for SCSI / ATAPI devices...

I 17:58:08 Found 1 DVD±RW and 1 DVD±RW/RAM!

I 17:59:30 Operation Started!

I 17:59:30 Building Image Tree...

I 17:59:32 Checking Directory Depth...

I 17:59:32 Calculating Totals...

I 17:59:32 Preparing Image...

I 17:59:32 Checking Path Length...

I 17:59:32 Contents: 9 Files, 2 Folders

I 17:59:32 Content Type: DVD Video

I 17:59:32 Data Type: MODE1/2048

I 17:59:32 File System(s): ISO9660, UDF (1.02)

I 17:59:32 Volume Label: Roary The Racing Car

I 17:59:32 IFO/BUP 32K Padding: Enabled

I 17:59:32 Region Code: 1, 2, 3, 4, 5, 6, 8

I 17:59:32 TV System: PAL

I 17:59:32 Size: 2,205,898,752 bytes

I 17:59:32 Sectors: 1,077,099

I 17:59:32 Image Size: 2,206,498,816 bytes

I 17:59:32 Image Sectors: 1,077,392

I 17:59:34 Operation Successfully Completed! - Duration: 00:00:03

I 17:59:34 Operation Started!

I 17:59:34 Source File: -==/\/[bUILD IMAGE]\/\==-

I 17:59:34 Source File Sectors: 1,077,392 (MODE1/2048)

I 17:59:34 Source File Size: 2,206,498,816 bytes

I 17:59:34 Source File Volume Identifier: Roary The Racing Car

I 17:59:34 Source File Application Identifier: IMGBURN V2.5.0.0 - THE ULTIMATE IMAGE BURNER!

I 17:59:34 Source File Implementation Identifier: ImgBurn

I 17:59:34 Source File File System(s): ISO9660, UDF (1.02)

I 17:59:34 Destination Device: [0:0:0] PIONEER DVD-RW DVR-112D 1.21 (E:) (USB)

I 17:59:34 Destination Media Type: DVD-R (Disc ID: MCC 03RG20) (Speeds: 4x, 6x, 8x, 12x, 16x, 18x)

I 17:59:34 Destination Media Sectors: 2,297,888

I 17:59:34 Write Mode: DVD

I 17:59:34 Write Type: DAO

I 17:59:34 Write Speed: 20x

I 17:59:34 Link Size: Auto

I 17:59:34 Lock Volume: Yes

I 17:59:34 Test Mode: Yes

I 17:59:34 OPC: No

I 17:59:34 BURN-Proof: Enabled

W 17:59:34 Write Speed Miscompare! - Wanted: 27,700 KB/s (20x), Got: 24,930 KB/s (18x)

I 17:59:34 Advanced Settings - Optimal Writing Speed: No

I 17:59:35 Filling Buffer... (40 MB)

I 17:59:36 Writing LeadIn...

I 18:00:39 Writing Session 1 of 1... (1 Track, LBA: 0 - 1077391)

I 18:00:39 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 1077391)

I 18:07:17 Synchronising Cache...

I 18:07:18 Cycling Tray after Test Write...

I 18:07:51 Exporting Graph Data...

I 18:07:51 Graph Data File: C:\Users\Tom\AppData\Roaming\ImgBurn\Graph Data Files\PIONEER_DVD-RW_DVR-112D_1.21_19-DECEMBER-2009_17-59_MCC_03RG20_20x.ibg

I 18:07:51 Export Successfully Completed!

I 18:07:51 Operation Successfully Completed! - Duration: 00:08:17

I 18:07:51 Average Write Rate: 5,427 KB/s (3.9x) - Maximum Write Rate: 5,601 KB/s (4.0x)

I 18:09:46 Operation Started!

I 18:09:46 Building Image Tree...

I 18:10:17 Checking Directory Depth...

I 18:10:17 Calculating Totals...

I 18:10:17 Preparing Image...

I 18:10:18 Checking Path Length...

I 18:10:18 Contents: 9 Files, 2 Folders

I 18:10:18 Content Type: DVD Video

I 18:10:18 Data Type: MODE1/2048

I 18:10:18 File System(s): ISO9660, UDF (1.02)

I 18:10:18 Volume Label: Roary The Racing Car

I 18:10:18 IFO/BUP 32K Padding: Enabled

I 18:10:18 Region Code: 1, 2, 3, 4, 5, 6, 8

I 18:10:18 TV System: PAL

I 18:10:18 Size: 2,205,898,752 bytes

I 18:10:18 Sectors: 1,077,099

I 18:10:18 Image Size: 2,206,498,816 bytes

I 18:10:18 Image Sectors: 1,077,392

I 18:13:44 Operation Successfully Completed! - Duration: 00:03:58

I 18:13:44 Operation Started!

I 18:13:44 Source File: -==/\/[bUILD IMAGE]\/\==-

I 18:13:44 Source File Sectors: 1,077,392 (MODE1/2048)

I 18:13:45 Source File Size: 2,206,498,816 bytes

I 18:13:45 Source File Volume Identifier: Roary The Racing Car

I 18:13:45 Source File Application Identifier: IMGBURN V2.5.0.0 - THE ULTIMATE IMAGE BURNER!

I 18:13:45 Source File Implementation Identifier: ImgBurn

I 18:13:45 Source File File System(s): ISO9660, UDF (1.02)

I 18:13:45 Destination Device: [0:0:0] PIONEER DVD-RW DVR-112D 1.21 (E:) (USB)

I 18:13:45 Destination Media Type: DVD-R (Disc ID: MCC 03RG20) (Speeds: 4x, 6x, 8x, 12x, 16x, 18x)

I 18:13:45 Destination Media Sectors: 2,298,496

I 18:13:45 Write Mode: DVD

I 18:13:45 Write Type: DAO

I 18:13:45 Write Speed: 20x

I 18:13:45 Link Size: Auto

I 18:13:45 Lock Volume: Yes

I 18:13:45 Test Mode: No

I 18:13:45 OPC: No

I 18:13:45 BURN-Proof: Enabled

W 18:13:47 Write Speed Miscompare! - Wanted: 27,700 KB/s (20x), Got: 24,930 KB/s (18x)

I 18:13:47 Advanced Settings - Optimal Writing Speed: No

I 18:13:57 Filling Buffer... (40 MB)

I 18:13:58 Writing LeadIn...

W 18:14:23 Failed to Write Sectors 768 - 799 - Reason: Write Error

W 18:14:23 Retrying (1 of 20)...

W 18:14:23 Retry Failed - Reason: Invalid Address For Write

W 18:14:23 Retrying (2 of 20)...

W 18:14:23 Retry Failed - Reason: Invalid Address For Write

W 18:14:23 Retrying (3 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (4 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (5 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (6 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (7 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (8 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (9 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (10 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (11 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (12 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (13 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (14 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (15 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (16 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (17 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (18 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (19 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:14:24 Retrying (20 of 20)...

W 18:14:24 Retry Failed - Reason: Invalid Address For Write

W 18:29:45 Retrying (21)...

W 18:29:45 Retry Failed - Reason: Invalid Address For Write

E 18:29:48 Failed to Write Sectors 768 - 799 - Reason: Write Error

E 18:29:48 Next Writable Address: 0

I 18:29:48 Synchronising Cache...

W 18:29:51 User opted to skip the 'Close Track/Session/Disc' functions.

E 18:29:51 Failed to Write Image!

E 18:29:51 Operation Failed! - Duration: 00:16:06

I 18:29:51 Average Write Rate: 0 KB/s (0.0x) - Maximum Write Rate: 0 KB/s (0.0x)

So now what's the problem. I've actually got my old PC available to me, so I'm going to put the external drive back in the PC where it used to be. Hopefully that will work for me

**Cynthia** · December 19, 2009

Curious.

The new laptop - was it preinstalled with Windows 7 or did you install it yourself?

**LIGHTNING UK!** · December 19, 2009

Newer firmware here - http://www.firmwarehq.com/Pioneer/DVR-112D/files.html

Burn at 8x or 12x.

Teknogrebo · December 20, 2009

Curious.

The new laptop - was it preinstalled with Windows 7 or did you install it yourself?

It came preinstalled with Vista. The problems were around then, and i kind of hoped that upgrading to win7 would resolve it. But it didn't.

Teknogrebo · December 20, 2009

Upgraded to latest firmware. Set burn speed to 8x:

I 08:25:42 ImgBurn Version 2.5.0.0 started!

I 08:25:42 Microsoft Windows 7 Home Premium Edition (6.1, Build 7600)

I 08:25:42 Total Physical Memory: 3,143,744 KB - Available: 1,762,820 KB

I 08:25:42 Initialising SPTI...

I 08:25:43 Searching for SCSI / ATAPI devices...

I 08:25:45 Found 1 DVD±RW and 1 DVD±RW/RAM!

I 08:26:11 Operation Started!

I 08:26:11 Building Image Tree...

I 08:26:12 Checking Directory Depth...

I 08:26:12 Calculating Totals...

I 08:26:12 Preparing Image...

I 08:26:13 Checking Path Length...

I 08:26:13 Contents: 9 Files, 2 Folders

I 08:26:13 Content Type: DVD Video

I 08:26:13 Data Type: MODE1/2048

I 08:26:13 File System(s): ISO9660, UDF (1.02)

I 08:26:13 Volume Label: Roary The Racing Car

I 08:26:13 IFO/BUP 32K Padding: Enabled

I 08:26:13 Region Code: 1, 2, 3, 4, 5, 6, 8

I 08:26:13 TV System: PAL

I 08:26:13 Size: 2,205,898,752 bytes

I 08:26:13 Sectors: 1,077,099

I 08:26:13 Image Size: 2,206,498,816 bytes

I 08:26:13 Image Sectors: 1,077,392

I 08:26:15 Operation Successfully Completed! - Duration: 00:00:03

I 08:26:15 Operation Started!

I 08:26:15 Source File: -==/\/[bUILD IMAGE]\/\==-

I 08:26:15 Source File Sectors: 1,077,392 (MODE1/2048)

I 08:26:15 Source File Size: 2,206,498,816 bytes

I 08:26:15 Source File Volume Identifier: Roary The Racing Car

I 08:26:15 Source File Application Identifier: IMGBURN V2.5.0.0 - THE ULTIMATE IMAGE BURNER!

I 08:26:15 Source File Implementation Identifier: ImgBurn

I 08:26:15 Source File File System(s): ISO9660, UDF (1.02)

I 08:26:15 Destination Device: [0:0:0] PIONEER DVD-RW DVR-112D 1.28 (E:) (USB)

I 08:26:15 Destination Media Type: DVD-R (Disc ID: MCC 03RG20) (Speeds: 4x, 6x, 8x, 12x, 16x, 18x)

I 08:26:15 Destination Media Sectors: 2,297,888

I 08:26:15 Write Mode: DVD

I 08:26:15 Write Type: DAO

I 08:26:15 Write Speed: 8x

I 08:26:15 Link Size: Auto

I 08:26:15 Lock Volume: Yes

I 08:26:15 Test Mode: No

I 08:26:15 OPC: No

I 08:26:15 BURN-Proof: Enabled

I 08:26:17 Advanced Settings - Optimal Writing Speed: No

I 08:26:18 Filling Buffer... (40 MB)

I 08:26:19 Writing LeadIn...

W 08:28:10 Failed to Write Sectors 768 - 799 - Reason: Power Calibration Area Error

W 08:28:10 Retrying (1 of 20)...