Dell Latitude d820 won't recognise

[mrgodzilla]

hey all,

I have a dell latitude D820 laptop. Imgburn is working perfectly fine but...

when i plug in my external drive(i have 2 LG and memorex) imgburn won't recognise them as a secondary drive unless i pop out the dell dvd drive

if i pop out the drive no issues the external ones are instantly recognised.

the external drive is recognised in my computer though when the other one is plugged in too.

the latitude has the dvd drive that is also a media bay slot for possible extra media bay battery.

i'm burning xbox 360 games and the dell latitude drive won't burn the games without I/O error the other 2 external drives burn the discs no problem

any thoughts?

todd

[LIGHTNING UK!]

If they show up in Device Manager then it should be presenting them to the interface ImgBurn uses to detect them.

 

Does it say anything about new devices detected when you plug them in? What connection do they use, USB?

[mrgodzilla]

it said it installed your device is ready to use and its usb

windows 7 ultimate is the os

[LIGHTNING UK!]

I was talking about within ImgBurn.

 

Look in the log window, it should mention new devices have been detected.

[mrgodzilla]

both are plugged in and imgburn log detected one, the dell drive not external

[mmalves]

Close ImgBurn, make sure both external devices are connected and recognised (look in Device Manager), open ImgBurn and copy and paste here what's shown in ImgBurn's Log window.

[mrgodzilla]

I 17:32:26 ImgBurn Version 2.5.0.0 started!

I 17:32:26 Microsoft Windows 7 Ultimate Edition (6.1, Build 7600)

I 17:32:26 Total Physical Memory: 3,405,948 KB - Available: 2,098,852 KB

I 17:32:26 Initialising SPTI...

I 17:32:26 Searching for SCSI / ATAPI devices...

I 17:32:26 Found 1 DVD±RW and 1 DVD±RW/RAM!

 

 

both devices show up in device manager

[mmalves]

Update to the latest ImgBurn and please take a screenshot of Device Manager showing your three burners and a screenshot of the list of burners shown by ImgBurn while in Write mode.

[mrgodzilla]

updated to the latest update of imgburn and problem solved.

thanks mmalves for your help