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Failed to send cue sheet! reason: incompatible medium installed


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Posted (edited)

I'm trying to burn a cd dvd but keep encountering the same problem a few seconds in. I get an error message telling me that the cue sheet isn't sending because an incompatible medium is installed. What's going on here, and how do I fix it? Here's the log:

 

I 10:02:38 ImgBurn Version 2.5.5.0 started!

I 10:02:38 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)

I 10:02:38 Total Physical Memory: 2,095,004 KB - Available: 1,336,156 KB

I 10:02:38 Initialising SPTI...

I 10:02:38 Searching for SCSI / ATAPI devices...

I 10:02:38 -> Drive 1 - Info: PHILIPS DVD+-RW DVD8801 AD21 (E:) (ATA)

I 10:02:40 -> Drive 2 - Info: TSSTcorp DVD-ROM TS-H352C DE02 (D:) (ATA)

I 10:02:40 Found 1 DVD-ROM and 1 DVD±RW!

I 10:04:28 Operation Started!

I 10:04:28 Building Image Tree...

I 10:04:36 Checking Directory Depth...

I 10:04:36 Calculating Totals...

I 10:04:36 Preparing Image...

I 10:04:36 Checking Path Length...

I 10:04:36 Contents: 1,248 Files, 23 Folders

I 10:04:36 Content Type: Data

I 10:04:36 Data Type: MODE1/2048

I 10:04:36 File System(s): ISO9660, UDF (1.02)

I 10:04:36 Volume Label: 11-07 xxxxxxxx v xxxxxxxx

I 10:04:36 Size: 1,944,494,164 bytes

I 10:04:36 Sectors: 950,084

I 10:04:36 Image Size: 1,949,106,176 bytes

I 10:04:36 Image Sectors: 951,712

I 10:04:39 Operation Successfully Completed! - Duration: 00:00:10

W 10:05:02 User accepted disc space warning and is attempting to overburn!

I 10:05:02 Operation Started!

I 10:05:02 Source File: -==/\/[bUILD IMAGE]\/\==-

I 10:05:02 Source File Sectors: 951,712 (MODE1/2048)

I 10:05:02 Source File Size: 1,949,106,176 bytes

I 10:05:02 Source File Volume Identifier: 11-07 xxxxxxxx v xxxxxxxx

I 10:05:02 Source File Volume Set Identifier: 40685084000E859F

I 10:05:02 Source File Application Identifier: IMGBURN V2.5.5.0 - THE ULTIMATE IMAGE BURNER!

I 10:05:02 Source File Implementation Identifier: ImgBurn

I 10:05:02 Source File File System(s): ISO9660, UDF (1.02)

I 10:05:02 Destination Device: [3:1:0] PHILIPS DVD+-RW DVD8801 AD21 (E:) (ATA)

I 10:05:02 Destination Media Type: CD-R (Disc ID: 97m15s17f, Ritek Co.) (Speeds: 12x, 16x, 24x, 32x, 40x, 48x)

I 10:05:02 Destination Media Sectors: 359,843

I 10:05:02 Write Mode: CD

I 10:05:02 Write Type: SAO

I 10:05:02 Write Speed: MAX

I 10:05:02 Lock Volume: Yes

I 10:05:02 Test Mode: No

I 10:05:02 OPC: No

I 10:05:02 BURN-Proof: Enabled

I 10:05:02 Write Speed Successfully Set! - Effective: 8,467 KB/s (48x)

E 10:05:02 Failed to send Cue Sheet!

E 10:05:02 Reason: Incompatible Medium Installed

E 10:05:07 Operation Failed! - Duration: 00:00:04

I 10:05:07 Average Write Rate: N/A - Maximum Write Rate: N/A

 

Thank you for the help.

Edited by seankelly
Posted (edited)

Today is a tough day burning dvds for me. I switched the write type from SAO/DAO to TAO and that had seemed to resolve the earlier problem, but about six minutes into my burn I got another error message. Here is the log:

 

I 10:41:14 Operation Started!

I 10:41:14 Building Image Tree...

I 10:41:24 Checking Directory Depth...

I 10:41:24 Calculating Totals...

I 10:41:24 Preparing Image...

I 10:41:25 Checking Path Length...

I 10:41:25 Contents: 1,248 Files, 23 Folders

I 10:41:25 Content Type: Data

I 10:41:25 Data Type: MODE1/2048

I 10:41:25 File System(s): ISO9660, UDF (1.02)

I 10:41:25 Volume Label: 11-07 xxxxxxxx v xxxxxxxx

I 10:41:25 Size: 1,944,494,164 bytes

I 10:41:25 Sectors: 950,084

I 10:41:25 Image Size: 1,949,106,176 bytes

I 10:41:25 Image Sectors: 951,712

I 10:41:32 Operation Successfully Completed! - Duration: 00:00:17

W 10:41:37 User accepted disc space warning and is attempting to overburn!

I 10:41:37 Operation Started!

I 10:41:37 Source File: -==/\/[bUILD IMAGE]\/\==-

I 10:41:37 Source File Sectors: 951,712 (MODE1/2048)

I 10:41:37 Source File Size: 1,949,106,176 bytes

I 10:41:37 Source File Volume Identifier: 11-07 xxxxxxxx v xxxxxxxx

I 10:41:37 Source File Volume Set Identifier: 40685526000E859F

I 10:41:37 Source File Application Identifier: IMGBURN V2.5.5.0 - THE ULTIMATE IMAGE BURNER!

I 10:41:37 Source File Implementation Identifier: ImgBurn

I 10:41:37 Source File File System(s): ISO9660, UDF (1.02)

I 10:41:37 Destination Device: [3:1:0] PHILIPS DVD+-RW DVD8801 AD21 (E:) (ATA)

I 10:41:37 Destination Media Type: CD-R (Disc ID: 97m15s17f, Ritek Co.) (Speeds: 12x, 16x, 24x, 32x, 40x, 48x)

I 10:41:37 Destination Media Sectors: 359,843

I 10:41:37 Write Mode: CD

I 10:41:37 Write Type: TAO

I 10:41:37 Write Speed: MAX

I 10:41:37 Lock Volume: Yes

I 10:41:37 Test Mode: No

I 10:41:37 OPC: No

I 10:41:37 BURN-Proof: Enabled

I 10:41:37 Write Speed Successfully Set! - Effective: 8,467 KB/s (48x)

I 10:41:37 Filling Buffer... (40 MB)

I 10:42:00 Writing LeadIn...

I 10:42:14 Writing Session 1 of 1... (1 Track, LBA: 0 - 951711)

I 10:42:14 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 951711)

W 10:49:32 Failed to Write Sectors 359840 - 359871 - Reason: End of User Area Encountered on This Track

W 10:49:32 Retrying (1 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (2 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (3 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (4 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (5 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (6 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (7 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (8 of 20)...

W 10:49:32 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:32 Retrying (9 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (10 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (11 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (12 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (13 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (14 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (15 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (16 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (17 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (18 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (19 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:49:33 Retrying (20 of 20)...

W 10:49:33 Retry Failed - Reason: Logical Block Address out of Range

W 10:50:00 Retrying (21)...

W 10:50:00 Retry Failed - Reason: Logical Block Address out of Range

W 10:50:01 Retrying (22)...

W 10:50:01 Retry Failed - Reason: Logical Block Address out of Range

E 10:50:04 Failed to Write Sectors 359840 - 359871 - Reason: End of User Area Encountered on This Track

I 10:50:04 Synchronising Cache...

W 10:50:09 User opted to skip the 'Close Track/Session/Disc' functions.

E 10:50:09 Failed to Write Image!

I 10:50:09 Exporting Graph Data...

I 10:50:09 Graph Data File: C:\Documents and Settings\SKelly\Application Data\ImgBurn\Graph Data Files\PHILIPS_DVD+-RW_DVD8801_AD21_THURSDAY-MARCH-08-2012_10-41_AM_97m15s17f_MAX.ibg

I 10:50:09 Export Successfully Completed!

E 10:50:09 Operation Failed! - Duration: 00:08:32

I 10:50:09 Average Write Rate: 1,531 KB/s (10.2x) - Maximum Write Rate: 1,950 KB/s (13.0x)

 

Any suggestions?

Edited by seankelly
Posted

What you're burning is way too big to fit on a CD, burn it to a DVD.

 

Oh and when the program tells you it won't fit (which it did), take note and expect failure if you go ahead anyway.

 

Put the write type back on DAO/SAO.

Posted

Sorry, in the first post I said cd but I meant dvd, as I mentioned in the second post. I'll go back and edit it. Since I am using a 4.7 gb dvd I should have more than enough room for the file, which is only 1.8 gb. The file has ~952000 image sectors, and I think my dvd should have ~2.3 million. On several brand new, blank dvds, the program has told me I only have 360000 sectors available, and that's why I can't burn the file.

Posted

I feel like an idiot. The bin I was grabbing disks from was filled with blank cds, but incorrectly labeled 'dvds'. Problem solved, thank you for the help and for writing such a useful program.

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