joewoody86 Posted September 21, 2012 Share Posted September 21, 2012 Hello, I've successfully used image burn many times to backup DVDs with the DVD drive (TSST TS-H653H 16X DVD+-RW SAT in my Dell Inspiron desktop) and discs (HP DVD+R SingleLayer) that I'm currently using. The process has recently taken a turn for the worse however, and I've only been successful on 1 out of my past 8 burns or so, losing the disc in the process. The process gets to 100% complete and then I get an I/O error. My DVD drive then stops working, and I have to restart the computer for it to be found again. The image file I tried to burn today is one that I have successfully burned before. I noticed that the Cache drops to 0% before this error occurs, and hovers around 97% during the burn process, not sure if this is normal. I've tried using laser lens cleaners (discs with brushes), and I've also made sure that I have the latest drive firmware. Here's the log, any ideas? (I is the Info blue circle and W is the exclamation error warning). The log is also attached (ImgBurn_IO error log.log). I 12:01:27 ImgBurn Version 2.5.7.0 started! I 12:01:27 Microsoft Windows 7 Ultimate x64 Edition (6.1, Build 7601 : Service Pack 1) I 12:01:27 Total Physical Memory: 8,370,632 KB - Available: 5,122,312 KB I 12:01:27 Initialising SPTI... I 12:01:27 Searching for SCSI / ATAPI devices... I 12:01:27 -> Drive 1 - Info: TSSTcorp DVD+-RW TS-H653H D700 (D:) (ATAPI) I 12:01:27 -> Drive 2 - Info: ELBY CLONEDRIVE 1.4 (J:) (SCSI) I 12:01:27 Found 1 DVD±RW/RAM and 1 BD-ROM/HD DVD-ROM! I 12:05:43 Operation Started! I 12:05:43 Source File: C:\Users\Joe\Desktop\DVD\ISOs\THE_HUNGER_GAMES.ISO I 12:05:43 Source File Sectors: 2,285,847 (MODE1/2048) I 12:05:43 Source File Size: 4,681,414,656 bytes I 12:05:43 Source File Volume Identifier: THE_HUNGER_GAMES I 12:05:43 Source File Volume Set Identifier: 0013FB20DVDSHRNK I 12:05:43 Source File Implementation Identifier: DVD Shrink I 12:05:43 Source File File System(s): ISO9660, UDF (1.02) I 12:05:43 Destination Device: [0:1:0] TSSTcorp DVD+-RW TS-H653H D700 (D:) (ATAPI) I 12:05:43 Destination Media Type: DVD+R (Disc ID: CMC MAG-M01-00) I 12:05:43 Destination Media Supported Write Speeds: 4x, 8x, 12x, 16x I 12:05:43 Destination Media Sectors: 2,295,104 I 12:05:43 Write Mode: DVD I 12:05:43 Write Type: DAO I 12:05:43 Write Speed: MAX I 12:05:43 DVD+R Reserve Track: No I 12:05:43 Link Size: Auto I 12:05:43 Lock Volume: Yes I 12:05:43 Test Mode: No I 12:05:43 OPC: No I 12:05:43 BURN-Proof: Enabled I 12:05:43 Write Speed Successfully Set! - Effective: 22,160 KB/s (16x) I 12:05:43 Book Type Setting: DVD-ROM I 12:05:43 Filling Buffer... (40 MB) I 12:05:43 Writing LeadIn... I 12:06:00 Writing Session 1 of 1... (1 Track, LBA: 0 - 2285846) I 12:06:01 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2285846) I 12:10:59 Synchronising Cache... W 12:11:20 Potential 'WaitImmediateIO' Deferred Error - (0/3) - The request could not be performed because of an I/O device error. W 12:11:29 Synchronise Cache Failed! - Reason: The request could not be performed because of an I/O device error. W 12:11:29 Retrying (1 of 3)... W 12:11:29 Retry Failed - Reason: The parameter is incorrect. W 12:11:29 Retrying (2 of 3)... W 12:11:29 Retry Failed - Reason: The parameter is incorrect. W 12:11:29 Retrying (3 of 3)... W 12:11:29 Retry Failed - Reason: The parameter is incorrect. W 12:11:41 Retrying (4)... W 12:11:41 Retry Failed - Reason: The parameter is incorrect. I 12:11:45 Closing Track... W 12:11:45 Close Track Failed! - Reason: The parameter is incorrect. W 12:11:45 Retrying (1 of 3)... W 12:11:45 Retry Failed - Reason: The parameter is incorrect. W 12:11:45 Retrying (2 of 3)... W 12:11:45 Retry Failed - Reason: The parameter is incorrect. W 12:11:45 Retrying (3 of 3)... W 12:11:45 Retry Failed - Reason: The parameter is incorrect. W 12:11:47 Device Removal Detected! W 12:11:47 The device list will be refreshed at the next available opportunity. I 12:11:55 Finalising Disc... W 12:11:55 Finalise Disc Failed! - Reason: The parameter is incorrect. W 12:11:55 Retrying (1 of 3)... W 12:11:55 Retry Failed - Reason: The parameter is incorrect. W 12:11:55 Retrying (2 of 3)... W 12:11:55 Retry Failed - Reason: The parameter is incorrect. W 12:11:55 Retrying (3 of 3)... W 12:11:55 Retry Failed - Reason: The parameter is incorrect. W 12:12:00 Retrying (4)... W 12:12:00 Retry Failed - Reason: The parameter is incorrect. E 12:12:02 Finalise Disc Failed! - Reason: The parameter is incorrect. E 12:12:02 Failed to Write Image! I 12:12:02 Exporting Graph Data... I 12:12:02 Graph Data File: C:\Users\Joe\AppData\Roaming\ImgBurn\Graph Data Files\TSSTcorp_DVD+-RW_TS-H653H_D700_FRIDAY-SEPTEMBER-21-2012_12-05_PM_CMC_MAG-M01-00_MAX.ibg I 12:12:02 Export Successfully Completed! E 12:12:02 Operation Failed! - Duration: 00:06:18 I 12:12:02 Average Write Rate: 15,392 KB/s (11.1x) - Maximum Write Rate: 22,460 KB/s (16.2x) E 12:12:10 CreateFile Failed! - Device: '\\?\ide#cdromtsstcorp_dvd+-rw_ts-h653h_______________d700____#4&cc0cc8d&0&0.1.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}' E 12:12:10 Reason: The system cannot find the file specified. I 12:12:10 Searching for SCSI / ATAPI devices... I 12:12:10 -> Drive 1 - Info: ELBY CLONEDRIVE 1.4 (J:) (SCSI) I 12:12:11 Found 1 BD-ROM/HD DVD-ROM! Image of errors in the order I get them (top to bottom): ) This is very annoying, thanks for any help! Joe Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 21, 2012 Share Posted September 21, 2012 It's probably due to the controller you've attached the drive to and the drivers it's running. Go into Write mode, right click the drive selection box and click 'Family Tree'. Close the prompt and copy + paste the contents of the Log window. Link to comment Share on other sites More sharing options...
joewoody86 Posted September 21, 2012 Author Share Posted September 21, 2012 ok so, it was the drive buffer that was hovering at 97%. I slowed the write speed to 4x, and whaddya know, it works! The drive buffer moved up to 100% for most of the duration when I did this. No idea if the drive buffer is the problem at all.... but my equipment apparently isn't handling the higher write speeds well. Reason, unknown to me. I can live with the 4x and will see if I can get away with higher speeds... Per your directions Mr. Lightning: I 14:59:14 ImgBurn Version 2.5.7.0 started! I 14:59:14 Microsoft Windows 7 Ultimate x64 Edition (6.1, Build 7601 : Service Pack 1) I 14:59:14 Total Physical Memory: 8,370,632 KB - Available: 5,895,624 KB I 14:59:14 Initialising SPTI... I 14:59:14 Searching for SCSI / ATAPI devices... I 14:59:14 -> Drive 1 - Info: TSSTcorp DVD+-RW TS-H653H D700 (D:) (ATAPI) I 14:59:14 -> Drive 2 - Info: ELBY CLONEDRIVE 1.4 (J:) (SCSI) I 14:59:14 Found 1 DVD±RW/RAM and 1 BD-ROM/HD DVD-ROM! I 14:59:30 Device: [0:1:0] TSSTcorp DVD+-RW TS-H653H D700 (D:) (ATAPI) I 14:59:30 Family Tree: I 14:59:30 -> ACPI x64-based PC I 14:59:30 -> Microsoft ACPI-Compliant System I 14:59:30 -> PCI bus I 14:59:30 -> Intel® Desktop/Workstation/Server Express Chipset SATA AHCI Controller (VEN_8086&DEV_1C02 - Intel - iaStor - v10.0.0.1046) I 14:59:30 -> CD-ROM Drive (TSSTcorp DVD+-RW TS-H653H) (1) Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 21, 2012 Share Posted September 21, 2012 You can find some newer (v11.6 Versus v10.0) Intel Rapid Storage Tech. drivers over here. http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22rapid%22&sort=Date&sortDir=descending Installing those may fix the issue with the drive disconnecting from the system. Link to comment Share on other sites More sharing options...
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