Lady_Freemason Posted September 11, 2013 Share Posted September 11, 2013 Hi all! I am new here as I have come accross a problem recently which is driving me nuts! I use Imgburn with DVD flick, and when I am trying to write a disc the formatting and everything else goes ok, but when it goes over to imgburn, at the bottom of the box its just says: erasing disc....... Then nothing else happens and it sticks there. my log: I 10:20:52 ImgBurn Version 2.4.4.0 started!I 10:20:52 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)I 10:20:52 Total Physical Memory: 4,136,816 KB - Available: 2,568,596 KBI 10:20:52 Initialising SPTI...I 10:20:52 Searching for SCSI / ATAPI devices...I 10:20:52 Found 1 DVD±RW/RAM!I 10:20:53 Operation Started!I 10:20:53 Device: [0:1:0] HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI)I 10:20:53 Media Type: DVD+RW (Disc ID: INFODISC-A10-01) (Speeds: 2.4x, 4x)I 10:20:53 Quick Erase: NoI 10:20:53 Format Properly: YesI 10:20:53 Format Size: PreferredI 10:20:53 Erasing Disc... I recently burned some memorex +r with no problems and no "erase" messages, they just went straight to burn...But now I try +rw verbitam, Asda brand, Tesco brand and Maxell and all I get is the horrible "eternal erasing" and nothing else happens, as well as having to reboot my laptop because I can't close the program manually. Please help! Thanks in advance! Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 11, 2013 Share Posted September 11, 2013 Install the current release and try again. If you still have the same problem, post a new log. Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 Thank you Lightening! I will do! Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 Just reinstalled again from scratch and the same is still happening, with the same log: I 11:52:18 ImgBurn Version 2.5.8.0 started!I 11:52:18 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)I 11:52:18 Total Physical Memory: 4,136,816 KiB - Available: 2,337,012 KiBI 11:52:18 Initialising SPTI...I 11:52:18 Searching for SCSI / ATAPI devices...I 11:52:18 -> Drive 1 - Info: HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI)I 11:52:18 Found 1 DVD±RW/RAM!I 11:54:34 Operation Started!I 11:54:34 Device: [0:1:0] HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI)I 11:54:34 Media Type: DVD+RW (Disc ID: MKM-A02-00)I 11:54:34 Media Supported Write Speeds: 2.4x, 4xI 11:54:34 Quick Erase: NoI 11:54:34 Format Properly: YesI 11:54:34 Format Size: PreferredI 11:54:34 Erasing Disc... Its just "erasing disc...." and nothing else. It just hangs there. Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 11, 2013 Share Posted September 11, 2013 So there's no % complete mentioned in the status bar of the main window? Formatting would take 15 mins or so. Right click the drive 'drop down' selection box and click 'Family Tree'. Close the prompt and then copy + paste everything from the Log window again please. Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 Once its doing the "Erasing disc.........." (no % next to it) it wont let me do anything at all, which is why I always have to force shut down and re-boot every time this happens. I will try again and do as you kindly advised, and hope it works. Thanks again for all your help. Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 11, 2013 Share Posted September 11, 2013 I'm not asking you to try erasing the disc again, I just need more info about your system (and the 'Family Tree' feature provides it). Your issue is nothing to do with ImgBurn, so reinstalling won't do anything. Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 (edited) I'm not asking you to try erasing the disc again, I just need more info about your system (and the 'Family Tree' feature provides it). Your issue is nothing to do with ImgBurn, so reinstalling won't do anything. Hi I got to the family tree but it would not let me copy the box info but it was somthing like... Device: [0:1:0] HL-ST DVDRAM GT33N LE01 (F:) (ATAPI) This is the latest full long info: I 13:00:20 ImgBurn Version 2.5.8.0 started! I 13:00:20 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1) I 13:00:20 Total Physical Memory: 4,136,816 KiB - Available: 2,148,980 KiB I 13:00:20 Initialising SPTI... I 13:00:20 Searching for SCSI / ATAPI devices... I 13:00:20 -> Drive 1 - Info: HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI) I 13:00:20 Found 1 DVD±RW/RAM! I 13:00:32 Device: [0:1:0] HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI) I 13:00:32 Family Tree: I 13:00:32 -> ACPI x64-based PC I 13:00:32 -> Microsoft ACPI-Compliant System I 13:00:32 -> PCI bus I 13:00:32 -> Intel® Mobile Express Chipset SATA AHCI Controller (VEN_8086&DEV_1C03 - Intel - iaStor - v10.1.5.1001) I 13:00:32 -> CD-ROM Drive (HL-DT-ST DVDRAM GT33N) (1) I 13:09:33 Operation Started! I 13:09:33 Device: [0:1:0] HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI) I 13:09:33 Media Type: DVD+RW (Disc ID: MKM-A02-00) I 13:09:33 Media Supported Write Speeds: 2.4x, 4x I 13:09:33 Quick Erase: No I 13:09:33 Format Properly: Yes I 13:09:33 Format Size: Preferred I 13:09:33 Erasing Disc... Edited September 11, 2013 by Lady_Freemason Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 11, 2013 Share Posted September 11, 2013 OK well the first thing I'd do is install the latest Intel Chipset Device software. http://downloadmirror.intel.com/20775/eng/infinst_autol.exe Reboot, install a newer Intel Rapid Storage Technology driver and then reboot again. http://downloadmirror.intel.com/20768/eng/STOR_allOS_10.8.0.1003.exe Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 Excellent Lightening! and thanks! I will do that now, and many thanks for the links. I shall let you know what happens. Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 Downloaded both, and rebooted twice but I still have the dreadfull "eternal erase" This is the latest log: I 14:03:02 ImgBurn Version 2.4.4.0 started!I 14:03:02 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)I 14:03:02 Total Physical Memory: 4,136,816 KB - Available: 2,491,964 KBI 14:03:02 Initialising SPTI...I 14:03:02 Searching for SCSI / ATAPI devices...I 14:03:03 Found 1 DVD±RW/RAM!I 14:03:03 Operation Started!I 14:03:03 Device: [0:1:0] HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI)I 14:03:03 Media Type: DVD+RW (Disc ID: RITEK-004-48) (Speeds: 2.4x, 4x)I 14:03:03 Quick Erase: NoI 14:03:03 Format Properly: YesI 14:03:03 Format Size: PreferredI 14:03:03 Erasing Disc... Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 11, 2013 Share Posted September 11, 2013 Boot into safe mode and see if the same thing happens. Don't forget that the erase should take 15 mins. Your log says 14:03 and you posted it at 14:07... that isn't long enough for it to finish. Stick with the latest version and post the updated family tree info please. If you're burning automatically from DVD Flick, copy the ImgBurn.exe from ImgBurn's folder into the DVD Flick one and replace the existing (old) version. Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 Got the most recent blog with extra waiting time for it to go to a (%) but it never does!...just: erasing disc....... I 14:24:21 ImgBurn Version 2.4.4.0 started!I 14:24:21 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)I 14:24:21 Total Physical Memory: 4,136,816 KB - Available: 2,587,992 KBI 14:24:21 Initialising SPTI...I 14:24:21 Searching for SCSI / ATAPI devices...I 14:24:21 Found 1 DVD±RW/RAM!I 14:24:21 Operation Started!I 14:24:21 Device: [0:1:0] HL-DT-ST DVDRAM GT33N LE01 (F:) (ATAPI)I 14:24:21 Media Type: DVD+RW (Disc ID: RITEK-004-48) (Speeds: 2.4x, 4x)I 14:24:21 Quick Erase: NoI 14:24:21 Format Properly: YesI 14:24:21 Format Size: PreferredI 14:24:21 Erasing Disc... Also I can't copy and paste the family tree info for some reason, however I could write it out for you. Thanks again! Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 11, 2013 Share Posted September 11, 2013 You don't need to copy + paste anything from the family tree prompt, it gets written to the log window - which you can then copy + paste. Please try and follow what I actually say in my posts and not just what you think you're reading. Link to comment Share on other sites More sharing options...
Lady_Freemason Posted September 11, 2013 Author Share Posted September 11, 2013 You don't need to copy + paste anything from the family tree prompt, it gets written to the log window - which you can then copy + paste. Please try and follow what I actually say in my posts and not just what you think you're reading. Do you really have to be so rude and ignorant? I have been using imgburn for over a year with excellent results! This problem is only recent. I am 46 years old and you speak to me like a gonk! I came here for help and did not expect abuse.... I am so sorry to have bothered you! Dont worry, I wont be back, and thanks for the non existant help...... I will never recommend fellow users to come here for help, just to be insulted. Bye! Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted September 11, 2013 Share Posted September 11, 2013 I didn't insult you, I asked you to follow instructions. Link to comment Share on other sites More sharing options...
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