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Posted

I work for a company and we installed this program for several users. We cannot give them administrator privileges to the whole system but we can pick and choose to give full access on certain folders as needed. What does a normal user need access to in order to prevent this error when starting the program.

 

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Posted

Looks like the D: drive is the one denying access. Your employee(s) will need access to the burner and whatever folder that the data is in that they will be backing up.

Posted
Looks like the D: drive is the one denying access. Your employee(s) will need access to the burner and whatever folder that the data is in that they will be backing up.

 

Yeah I saw the D drive thing, but it did not make sense. We don't deny access to hardware and have not had problems with hardware access before with other programs. Also, they are not backing up anything yet. This is the log from when you first run the program, before you tell it to do anything. I am thinking the program is trying to access some file or create something somewhere on the C drive that it does not have write access too. I just don't know what.

Posted

And if you can't do that, it is an SPTI problem. Users need access to the drive. Either change the policy for users, or run the prog thru ASPI.

 

Regards

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