halo5 Posted November 17, 2016 Share Posted November 17, 2016 I have a problem with my drive it is giving me error message saying preference not found or medium not present. I think this is happened when I pressed the cancel button during burning I don't know is my drive damaged. when I restart my computer and reinstall image burn, it works great I can burn any disk but when I put another disk in preference not found can anyone help Link to comment Share on other sites More sharing options...
dbminter Posted November 17, 2016 Share Posted November 17, 2016 You may have some luck with, after you burn 1 disc, shutting down Windows, powering off, and leaving it powered off for a minute. Then, restart. This will cycle the power to the drive. In fact, doing it just once may solve the issue all together. Sometimes a simple power cycle will fix odd issues like this. Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted November 17, 2016 Share Posted November 17, 2016 Try cleaning the drive. Failing that, buy a new one. Link to comment Share on other sites More sharing options...
halo5 Posted November 18, 2016 Author Share Posted November 18, 2016 THANK YOU I WILL JUST RESTART EVERYTIME THANKS Link to comment Share on other sites More sharing options...
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