Now...now...Bob is not an alternative to God, he is simply THE short duration savior...Join the church, and if it doesn't all work out as promised you will be eligible for triple your money back as with any true believer.
Dunno about Pain; but I went through about an hour with Plex on the phone when they decided mine was stuffed and RMA'd it also, the unit was almost a year old and I've had the new one for about a month without a problem yet.... In the States you have to go through customer service to RMA it, they give you a number that is good for 30 days and you simply UPS it to them in Southern Ohio.
jannat;
Read this....
Your BenQ should recognize the discs correctly, you can check out the media section of the Forum to see what a properly working BenQ can do with these discs. If you delete the controller and reinstall it and then you still have a problem, please post a logfile.
Theard;
If I read you right, ImgBurn is not a ripper, it is simply the best burning program available. If you need help with ripping, use Google and do some research, it's all there, but we can only help you if you have a problem with burning the disc.
PM;
My Plex 716a crapped out after 11 months, they RMA'd it with a Feb 2006 model that seems to work...I just installed a new BenQ 1655 and am trying it out. Sorta like the LightScribe option, but the more intense the image is, the more time it takes to burn it...36 mins with a scanned .jpeg.